StaticKnives is not responsible for any packages lost by the shipper, or through theft from the customer. If a package is sent to the incorrect address due to error by StaticKnives, the customer is eligible for a full refund or replacement. If the package is sent to the incorrect address to due faulty information as entered by the customer, the customer is not eligible for a refund or replacement. When purchasing an item, it is greatly encouraged that the address entered is checked thoroughly to ensure it is correct.